Raha Nyqvist

About Raha Nyqvist

Global Customer Success leader with 15+ years of experience scaling teams and systems…

Experience

1. Director of Customer Success

   Anthology Inc

   Nov 2024 — Present · Los Angeles, CA, US

   Lead Customer Success strategy and transformation across Anthology’s Core and Volume segments—representing ~1,700 institutions and $50–70M ARR—while designing global frameworks now adopted across the company’s $375M ARR customer base.• Lead a high-performing team of 18 (including 2 managers) across the U.S. and India, aligning Customer Success, Renewals, and Support under one unified vision.• Design and drive Anthology’s first dynamic global health scoring framework with tailored metrics for each segment to proactively manage risk and retention.• Build and scale a fully automated engagement program serving Anthology’s long-tail customer base, improving efficiency, consistency, and renewal performance without increasing cost-to-serve.• Establish enterprise-wide frameworks—Mutual Success Plans, Executive Business Reviews, account planning, and churn playbooks—now leveraged across the full CS organization.• Champion company-wide adoption of Planhat (Customer Success Platform), integrating analytics, automation, and forecasting to modernize decision-making and elevate customer visibility.

Education

• Stockholm University

  Business Administration and Economics

  2007 — 2011

• San Diego State University

  Marketing & Management

  2010 — 2010