Rahamath Sulthana Shaik
Call Quality Analyst | Sales QA | On a Mission to Improve Call Standards & Customer Experience | CSAT ,NPS & TNI | BPO & EdTech | Emerging Sr. QA
- Role
- Sales Auditor at Klauz Specialities
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rahamath Sulthana Shaik
I bring over 6 years of experience in customer-facing and quality-focused roles across…
Experience
Sales Auditor
Jul 2023 — Present · Bengaluru, IN
Conduct 100+ sales call audits monthly to ensure compliance with internal quality standards-> Identify process gaps and collaborated with sales leads to improve pitch flow and objection handling-> Deliver actionable feedback to sales agents, contributing to improved conversion and customer satisfaction rates-> Maintain detailed QA dashboards using Excel and Google Sheets for tracking performance trends->Conduct mock call sessions and onboarding support for new hires to improve call quality and confidence-> Monitoring the call activity of the executives using CRM
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