Ragunath Kumarasamy

About Ragunath Kumarasamy

The real world relies on the intelligence of Anti-fragility. Anti Fragility is essentially how things move forward under the mother of all stressors, called time. The relevance of Nassem Taleb\'s lines from his book Anti-Fragile is relatable when you were up for the challenge of building successful teams over the last 16 years. Over the last 16 years, I have worked with some of the biggest technology companies in the world. At every organisation, it is the opportunity to learn and grow by facing real-world problems that have given me confidence and satisfaction. The challenges faced were continually changing and evolving. I have worked effectively with many teams to resolve these problems by implementing solutions to the delight of all stakeholders. I have worked with a wide array of customers including e-commerce customers and Sellers, Indian truck drivers and fleet owners, Canadian French & English speaking customers, US retail customers & store team members, to name a few. Experience: India Head of Customer Experience - BlackBuck Logistics Senior Manager II - Flipkart Project Leader Store Research Center - Target CEO & Co-Founder ISRAG, Mauritius Manager Operations - 247 ai Sixteen years of solving customer pain points at a very high level gives me the confidence that I can help more companies in my capacity. Every organisation that I work with can benefit immensely from my experience developing robust customer experience teams I can help your company- Improve Customer Experience & Retention - Identify the right metric & goals in alignment with the Industry solving for efforts put on redundant metrics - Nonlinear scaling of Customer Experience Team - Volume Reduction, Repeat Reduction, Automated/Self Serve, IVR Service, TAT Reduction, TAT Breach Reduction- Setting up Support Functions - Workforce management, Training, Quality & Compliance- Get the right reporting to make right/fast decisions - removing the problem of overkill or underkill - Improve the dynamics of your teams to build a Strong Team- Culture, Right People for Right roles- Attrition, Absenteeism & Growth from within- Guaranteed ROI minimum 3X upto 100X - Set up CRM systems - Product & Tech Solutioning - Revenue & Top line profitability Optimization - Turnaround & Change Leadership - P&L / Budget management - Vendor Relations & Management - Gamification for High Productivity.

Experience

1. Vice President - Sales & Operations

   Clubmart

   Sep 2021 — Present · Bengaluru, IN

Education

• PSG College of Technology

  Bachelor of Engineering (BE), Mechanical Engineering

  2000 — 2004