Ragul M. G.
SAM - Tech Analyst at NetApp || Ex Dell || Christ University
- Role
- Support Account Manager - Tech Analyst at NetApp
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ragul M. G.
As a Support Account Manager - Technical Analyst, I perform risk analysis and provide a holistic single pane report to customers. I also research and develop innovative solutions to improve customer satisfaction. Additionally, I establish strong relationships with clients, which enabled me to generate repeat business and referrals.I have completed my MTech in computer science engineering at Christ University, where I am honing my skills in data structures, algorithms, machine learning, and artificial intelligence. I have a keen interest in multimedia and cyber security, and have published two papers in reputed journals on these topics. I also have experience as a customer experience engineer in Dell and a research engineer at LG Soft India, where I analyzed, created solutions and delivered high-quality results before the deadline. I am an ambitious enthusiast who enjoys learning new things and solving challenging problems. I help students in my social circle find the right professional path. My goal is to leverage my skills and experience to create value for customers and organizations in the technology sector.Contact: r••••••••@outlook.com
Experience
Support Account Manager - Tech Analyst
May 2024 — Present · Bengaluru, IN
Serving as the primary liaison for designated accounts, fostering strong relationships through consistent communication and active tracking of client satisfaction.• Developing strategies for account growth, identifying upsell and cross-sell opportunities to drive business growth and retention.• Collaborating with internal teams, including Sales and Solution Engineering, to meet client requirements and ensure satisfaction.• Managing customer accounts and ensuring accurate documentation.• Staying informed about industry trends to identify new opportunities for client accounts.
Education
Christ University, Bangalore
Master of Technology, Computer Science and Engineering
Christ University, Bangalore
Bachelor of Technology, Information Technology
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