Ragulkumar R.
Contact Center Specialist - Genesys Coud Engineer @ Morgan Stanley| Genesys Engage| Genesys PureCloud | IVR Development | Routing Development | VXML|Kore.ai|Pindrop
- Role
- Genesys Engineer at Morgan Stanley
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ragulkumar R.
Working in Contact Center Technologies - Genesys Engage, Genesys Cloud, IVR/Routing Development and VXML. Expertise in Genesys Framework, Inbound, Voice, SIP, GVP, Interactive Voice Response (IVR), Genesys Composer, Genesys Cloud Architect Worked in PHP, REST & SOAP Web Services & JavaScript. Worked on multiple client proposals for different contact center platform.Extensive experience in ORS, Universal Routing Server (URS), Stat Server.Actively involved in the Analysis, Design and Development and implementation of a call flow of various customers.Implemented Callback in IVR using Supplementary Services Gateway.Experience in testing and debugging of software applications.Ability to work well in both team environment and individual environment.
Experience
Genesys Engineer
May 2024 — Present · IN
Education
SRM Valliammai Engineering College
Bachelor of Engineering (BE)
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