Ragini Rastogi
Sr. Manager, Transport Controllership - Amazon
- Role
- Sr Operations Manager at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ragini Rastogi
Forward looking, Practical and Change Leader. I am an action oriented, data driven, tech lover leader who believes in moving ahead.
Experience
Sr Operations Manager
Oct 2023 — Present
Leads a specialized Customer Support Service organization across North America, overseeing both on-site and virtual teams operating 24/7 to consistently exceed service level agreements (SLAs) and key performance indicators (KPIs) in Customer Experience and Productivity. Partners cross-functionally with Forecasting, Capacity Planning, Workforce Management, Quality Assurance, Training, Recruitment, and Technical teams to drive operational excellence. Responsible for maintaining business continuity while implementing process improvements, policy optimization, and AI integration to enhance operational efficiency and effectiveness.
Education
University of Rajasthan
B.Com, Commerce
1997 — 2000
Symbiosis Centre For Management and Human Resource Development
Post Graduate Diploma in Management, Finance
2001 — 2003
Skills
- Change Management
- Management
- Relationship Management
- Team Management
- Customer Engagement
- Business Process Improvement
- Business Development
- Process Management
- Transition Management
- People Development
- Service Delivery
- Operations Management
- Business Analysis
- Six Sigma
- Business Transformation
- Sales Operations
- Strategy
- Vendor Management
- Process Improvement
- Lean Thinking
- Lean Manufacturing
- Sales Management
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