Raginder S.
Branch Operations Manager @TruGreen
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WORK HISTORY
Branch Operations Manager @TruGreen
Concord, CA, US
Led branch operations with full P&L responsibility, driving revenue growth, operational efficiency, and customer satisfaction while managing a team of service professionals. Increased branch revenue by 12% year-over-year through strategic cost management and upselling initiatives. Improved retention by 17% by implementing proactive service quality audits and customer engagement programs. Reduced operational costs by 21% through process optimization and vendor negotiations. Successfully managed and developed a team of 10+ employees, improving productivity and engagement scores. Achieved top regional ranking for service quality and customer satisfaction. Directed daily branch operations, including scheduling, resource allocation, and compliance with safety standards. Oversaw branch-level P&L, managed budgets, and implemented cost-control measures to achieve revenue and margin goals. Recruited, trained, and mentored Service Managers and Lawn Care Specialists to foster a culture of accountability and growth. Resolved escalated customer concerns promptly and implemented retention strategies to maintain high satisfaction scores. Analyzed operational workflows and implemented best practices to enhance productivity and service quality.
EDUCATION
Capitol Medical College
Bachelor’s Degree, Nursing Science
ABOUT RAGINDER S.
Seasoned Senior Operations Manager with 15 years of working experience with FinTech, Sales/Retail, Customer Service, Technical Support, and Trust and Safety clients helping them grow at scale. My portfolio includes supporting multiple companies in different geos driving growth and improving efficiencies in operations. Proven Track Record: Accomplished Senior Operations Manager with a successful track record in business management. I have consistently delivered exceptional results, exceeding client expectations and driving operational excellence. Strategic Leadership: A strategic thinker and leader, I specialize in optimizing operations, streamlining processes, and enhancing productivity. I have a deep understanding of business operations and leverage data-driven insights to make informed decisions that boost efficiency and maximize performance. Client Success Focus: With a strong client-centric approach, I prioritize building and maintaining strong client relationships. I excel in understanding client needs, delivering tailored solutions, and exceeding service-level agreements. My ability to drive client satisfaction has resulted in long-term partnerships and repeat business.If you\'re seeking a seasoned Senior Operations Manager who can drive operational excellence, enhance client success, and optimize performance within your business organization, let\'s connect. I am passionate about delivering outstanding results and fostering growth in this industry.
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