Raghuveer Sharma
TSE at Salesforce, India ☁️ | 7xSalesforce Certified | PD-1 | Salesforce Admin and Developer | ⭐⭐ Double Start Ranger
- Role
- Salesforce Admin & Development Support Engineer at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Raghuveer Sharma
As a Salesforce Support Engineer at Salesforce, India, I provide technical support and…
Experience
Salesforce Admin & Development Support Engineer
Oct 2022 — Present · Hyderabad, IN
Assisted salesforce customers in troubleshooting their implementation of Salesforce products and customisations. This involves debugging, troubleshooting, and ensuring issues are fully resolved.2. Managed highly visible, global and strategic customer reported issues and ensured 100% customer satisfaction.3. Provided feature explanation and Salesforce best practices.4. Creating and curating internal, as well as externally-facing, Salesforce Knowledge content. External-facing articles are made visible on the Salesforce Help Portal. Identified product and services up-sell opportunities and described Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
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