Raghu Lakkavajhala

About Raghu Lakkavajhala

Accomplished and passionate Solution Architect, Techno-Functional Lead and Business Analyst with over 12 years of experience helping businesses re-imagine their customer experience journey.Broad experience and proven expertise in Customer Engagement and Experience (CEC) solutions like Salesforce, SAP Hybris, SAP C4C, SAP CRM and SAP ECC.Solid track record of implementing CEC solutions across Commerce, Sales, Service, and Marketing for CPG, Manufacturing, Food Processing, Distribution, Medical Equipment, Information Technology industries.Specialized in E-commerce solutions including SAP Hybris, SAP Internet Sales Applications (ISA), SAP E-commerce, SAP CRM Web Channel Enablement Management (WCEM) and WECO E-selling solutionsHands on experience integrating SAP Hybris to ECC and working on cockpits: Order Management Systems(OMS), Product Information Management(PIM) and Web Content Management System(WCMS)SAP C4C Solution experience includes Account Management and Intelligence, Productivity and Personalization, Real-Time Analytics, Opportunity Management and Insight and ERP Integration (HCI or PI) CRM Functional experience includes extensive business process knowledge in areas such as Interaction Center, WEBUI, Mobile Integration, Service Management, Marketing, and Sales Including integration areas with Sales and Distribution, Materials Management, Production Planning, Financials, and ControllingDelivered Continuous improvement as CRM Lead on AMS engagements, with year on year productivity gain by achieving cycle time reduction and standardize processes.

Experience

1. Manager

   Deloitte

   May 2023 — Present · Costa Mesa, CA, US

Education

• Koneru Lakshmaiah College of Engineering

  Bachelor's Degree, Mechanical Engineering

  1998 — 2002

• University of Kentucky

  Master's degree, Manufacturing Engineering

  2003 — 2005

Skills

• Sap Crm
• Sap Erp
• Sap Sd
• Abap
• Sap
• Sap R/3
• Erp
• Sap Implementation
• Idoc
• Sap Netweaver
• Business Analysis
• Middleware
• Sap Crm Technical
• Data Migration
• Business Process
• Integration
• Pre-Sales
• Requirements Analysis
• Business Process Improvement
• Master Data Management
• Lean Manufacturing
• 5s
• Kaizen
• Project Management
• Sd
• Enterprise Resource Planning (Erp)
• Sap Products