Raghuram Kambhampati
Senior Technical Support Engineer @eClinicalWorks
Dallas-Fort Worth, TX, US
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WORK HISTORY
Nov 2019 — Present
Senior Technical Support Engineer @eClinicalWorks
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US
Resolved client tickets within SLA by educating users on product features and functionalities.• Conducted code-level debugging and SQL queries on Prod DB to address technical issues.• Mentored juniors, acted as SME for eBO Reports Module, and maintained KPI above 4 out of 5 consistently.• Provided 24*7 on-call support and developed knowledge articles for auto assistance on client portal.
EDUCATION
2012 — 2016
Jawaharlal Nehru Technological University, Kakinada
Bachelor's degree
2016 — 2018
University of Houston-Clear Lake
Master's degree
ABOUT RAGHURAM KAMBHAMPATI
At eClinicalWorks, our team\'s commitment to resolving client technical challenges is…
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