Raghu Narayanaswamy

About Raghu Narayanaswamy

Accomplished IT Infrastructure and Service Delivery Leader with over 2 decades of global…

Experience

1. Associate General Manager

   HCLTech

   Oct 2021 — Present · Pune, IN

   Working as a Service Success Manager (SSM), responsible for delivering clients, best in class user experience by providing experience-centric transformation for their digital workplace to transform employee experience to promote efficiency, growth and innovation. The primary responsibility of an SSM for an account is to focus on delivering steady state or BAU DWP services with experience delivery as its central theme.Managed 100+ team members globallyLead and guided team members on operational excellence and continual service improvements to provide an enhanced and enriching user experience to end usersHandled the P&L and ensured that the revenue and margin is within the budgetLed and managed large transition activities within End User Services domainLiaised with the customer executive at CXO level and participated in the IT roadmap journeyLead and represented the monthly and quarterly executive reviews for DWP servicesGuided the Centre of Excellence (COE) team to deliver and meet customer transformation journey on the tools deployed in the customer environmentExplored opportunity for new business within the scope of servicesWorking on developing the strategic business objectives for the customer in line with their IT roadmap journeyFocused on Customer Satisfaction, Service Level Management, Automation, Cost Optimization and Value Plus initiatives (key deliverables) to provide value to the customer for the deliverablesFlexible and adaptable on working in different time zones

Education

• K.C. College

  H.S.C., Maths, Physics, Electrical Engineering

  1991 — 1993

• Victoria High School, Mahim

  SSC, English,Maths,Science

  1985 — 1991

• D.G.Ruparel College

  B.Sc., Physics

  1993 — 1996

Skills

• Information Technology
• Citrix
• Infrastructure
• Vendor Management
• Active Directory
• Disaster Recovery
• Vmware Esx
• IT Service Management
• Operating Systems
• Troubleshooting
• Software Documentation
• Management
• Sccm
• Project Management
• Dhcp
• Service Delivery
• Technical Support
• Vmware Infrastructure
• Team Management
• Windows 7
• Cisco Technologies
• Leadership
• System Administration
• Dns
• Integration
• Software Project Management
• System Deployment
• Servers
• Itil