Raghul Mohanraj
Manager - TechOps, Software Engg @ Everstage | 🚀Turning Ops into Growth Engine | SaaS Platform Ops| Process Improvement | Service Reliability | Stakeholder Mgmt & XFN Collaboration | 7+Yrs in TechOps & Prod Support |
- Role
- Production Support Manager (Techops) at Everstage
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Raghul Mohanraj
Seasoned Technical Operations Leader | 8+ Years of Driving Operational Excellence & …
Experience
Production Support Manager (Techops)
Dec 2024 — Present · Coimbatore, IN
As a Tech Ops Manager (L1 Operations), I oversee the day-to-day operations of the team responsible for ensuring seamless production support. My focus is on driving operational efficiency, meeting SLAs, and continuously improving processes to enhance the team’s performance and service delivery Key Responsibilities: Team Leadership: Built and scaled a reliable L1 TechOps team supporting L2 Development—fostering a culture of learning, proactive ownership, and accountability. Operational Efficiency: Manage daily production operations, ensuring quick incident resolution, minimal downtime, and continuous performance improvement. Process & Knowledge Optimization: Rolled out process enhancements and expanded internal knowledge bases to streamline workflows and boost operational consistency. SLA & Metrics Management: Monitor SLAs, KPIs, and operational health to drive data-backed improvements and ensure service excellence. Incident & RCA Management: Oversee triage, escalation, and root cause analysis, driving preventive actions to avoid recurrence.🧩 Developer Partnership: Collaborate with Development and Product PODs on benchmarking, performance profiling, feature rollouts, and ETL project migrations to ensure smooth deployments and system stability.🤝 Cross-Functional Collaboration: Partner with Engineering, Product, and Support teams to improve reliability and accelerate issue resolution. Reporting & Leadership Visibility: Deliver weekly sync health insights, RCA trends, and performance dashboards for leadership to enable data-driven decision-making. Training & Enablement: Lead training initiatives to enhance team expertise and response times. Strategic Focus: Align team goals with the vision of transforming Operations into a growth engine through innovation and continuous improvement.Tools & Technologies 🧰: Datadog, Grafana, Sentry, FullStory, Snowflake, PostgreSQL, Postman, Cursor, Windsurf, JIRA, Confluence, and Salesforce.
Education
PSG College of Technology
Bachelor of Engineering
2014 — 2018
SVGV Matriculation Higher Secondary School
12th Grade
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