Raghuraj Bangalore Devaraj

About Raghuraj Bangalore Devaraj

Product Manager with 18+ years of experience building and scaling digital products across Mobility, Retail, Payments, and Omni‑Commerce — including 7.5+ years delivering Shell’s Digital Strategy across Site Systems for BeNeLux & France.At Shell, I lead the roadmap for Fuel POS, Digital Payments, Loyalty (GO+), Self‑Checkout, Back Office, and Mobility integration, driving customer value, business performance, and safe, compliant operations at scale.I specialize in - Converting market problems → product strategy → incremental releases- Leading cross‑functional teams across engineering, UX, architecture & vendors- Driving adoption of digital capabilities (Payments, Loyalty, Self‑Checkout)- Simplifying forecourt + in‑store journeys for millions of customers- Delivering safe, stable, compliant deployments across multiple markets- Using data, telemetry, and product KPIs to maximize value deliveryMy work is focused on enabling Shell’s Mobility Future, scaling digital capabilities, and improving customer experience across thousands of retail sites.Product Philosophy:Customer‑first. Value‑focused. Data‑driven. Safe & compliant by design. Delivered through collaborative, psychologically safe teams.

Experience

1. Product Manager Shell Site Systems Digital Payments, Pos, Loyalty & Mobility

   Shell

   Aug 2018 — Present · Bengaluru, NL

   Lead the Site Systems product portfolio supporting Shell Mobility markets across Europe, delivering on the global Digital Strategy with a focus on Mobility Future, payments modernization, and customer experience improvements.Key Responsibilities- Own product vision, roadmap, and value delivery for POS, Payments, Loyalty, SCO & BOS- Prioritize backlog using Shell’s value, risk, cost, compliance, and safety criteria- Align across Markets, Ops, Mobility Digital, Architecture, Business, Security & Finance- Govern vendor delivery and ensure safe, compliant, zero‑defect releases- Lead cross‑functional squads across engineering, BA, QA and vendor teams- Manage multi‑market change, pilot, deployment, and hyper care readinessImpact+28% YoY mobile payment adoption (Indoor & Outdoor)+17% loyalty active engagement (GO+),+12% repeat visits−35% customer wait time,+10–12 NPS improvement with Self‑Checkout+40% deployment velocity (quarterly → bi‑monthly)99.99% POS uptime with zero critical defects across 10+ releases per year30% reduction in manual BOS reconciliation effort

Education

• JAIN College

  2nd PUC, PCMC

  2000 — 2002

• Visvesvaraya Technological University

  Bachelor in Engineering, Electronics and Communication

  2002 — 2006

• Baldwin Boys High School, Bangalore

  ICSE, Science and Commerce

  1988 — 2000

Skills

• Back Office
• Business Analysis
• User Acceptance Testing
• Business Process
• Consulting
• Management
• Solution Architecture
• Pre-Sales
• Oracle
• Requirements Analysis
• Software Project Management
• Pos Solutions
• Crm
• Requirements Gathering
• Retail
• Testing
• Pos
• Vendor Management