Raghu Vamsi Tilak Puppala

WORK HISTORY

EDUCATION

ABOUT RAGHU VAMSI TILAK PUPPALA

Professional SummaryDirector of Network Infrastructures and reliability Engineering who is committed to integrating the highest quality service with expertise in resolving multi-protocol issues like BGP, OSPF, ISIS, Multicast, and MPLS. A passionate commitment to serving customers and exceeding their expectations. Responsible for the management, support, implementations, and improving the networks. Ability to prioritize tasks effectively to accomplish objectives with creativity, enthusiasm, and accuracy. Skilled in tracking and documenting existing network bugs related to different vendors (Cisco, Juniper, Alcatel, ensuring the restoral efforts are in line with internal process. An outstanding work history, displaying upward mobility, success, impeccable work ethic, leadership, mentoring skills, exceptional customer rapport, and leadership.Key AccomplishmentsMore than three years of maintaining and repairing (break/fix) core level network, transport, and data center for the second-largest Internet Service Provider (ISP) in the U.S. Promoted quickly from intern in three and half years to manager due to the results of a high amount of effort, dedication, teamwork, and motivation.Developed a quick reference guide tagged to the ticket for engineers to follow and work it.Fast and quick in learning or identifying the problems and resolving them. Resolved impacting issues in less than an hour. Signification improvement in overall customer service scores with customers.Reduced the incoming ticket volume for the group, which reduced the workload or noise tickets.Certificated by Harvard Business Online school, Management Essentials Work as Interim Director for the whole group when upper management is on leave.