Raghu Siva
Business Analyst @Virgin Media O2
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WORK HISTORY
Business Analyst @Virgin Media O2
Reading, GB
EDUCATION
Anna University Chennai
B.Tech
ABOUT RAGHU SIVA
I am a freelance consultant with about 15 years experience on large scale transformation programmes, Omni-channel commerce, product launches, COTS implementations and acquisitions performing business analysis, customer experience management, business change management, process design/re-engineering and solution design- BCS Certified Business analyst- LEAN Six sigma black belt- SAP Hybris, SAP Marketing cloud, Oracle Commerce, Microsoft Dynamics, Siebel CRM, Oracle Retail Suite, Oracle ERP, Digitalk CRM, Amdocs OSS (Cramer)- Data Warehousing, ETL, IBM Netezza- Senior stakeholder management, workshop facilitation- Customer journey mapping & Customer experience assessment- Requirement gathering, engineering and documentation- Process mapping on ARIS, MS Visio - eTOM, ITIL, SCOR framework- Agile and Waterfall frameworks
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