Raghav M
Open to work | Business analyst at ICICI | Application Owner | Supply Chain Finance | ERP | SaaS | Client Exposure | SQL | Excel | Power BI | UAT | Data & AI Enthusiast
- Role
- Business Analyst at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Raghav M
I\'m a Senior Business Analyst with 5+ years bridging product, engineering, and business —…
Experience
Business Analyst
Aug 2024 — Present · Hyderabad, IN
Collaborates with IT teams, business users, fintech partners, and third-party vendors.Manages service-level agreements (SLAs) and contracts with vendors.Facilitates communication between technical teams and business stakeholders.Ensures system availability, performance, and scalability.Tracks application health, uptime, and response time using monitoring tools.Addresses incidents, manages escalations, and ensures timely resolution of issues.Works with business teams to gather requirements for enhancements.Manages user roles, access controls, and permissions to ensure security.Works with data analytics teams to extract meaningful insights for business decision-making.Coordinates periodic DR drills and backup strategies.Oversees testing (UAT, performance testing, etc.) before rolling out updates.
Education
Kakinada Institute of Engineering & Technology, Kiet, Korangi, Yanam Road, Kakinada.PIN-533461 (CC-B2)
B.tech, Electronics and Communications Engineering
2015 — 2019
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