Raghu
Senior Product Solution Manager @ sprinklr
- Role
- Senior Product Solution Manager at Sprinklr
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Raghu
Senior Product Solution Manager of Product Management and Solution Consultation with extensive experience in SaaS, Banking, and Telecom sectors. I specialize in CPaaS, CCaaS solutions, Conversational AI, Agentic AI, and Co-Pilot Solutions, driving innovation in customer experience through advanced telephony, AI-driven communications, and cloud infrastructure. My expertise encompasses Sprinklr, Genesys, Amazon Connect Twilio, Five9, MS Teams, and workforce solutions for inbound and outbound communications.I spearhead innovations aimed at enhancing user experience and driving product usability. I strategically develop roadmaps that align with business objectives, utilizing competitive analysis and insights from analytics to inform decision-making.With a strong focus on enhancing customer experiences, I leverage my in-depth knowledge of SIP trunking, WebRTC, and secure connectivity to design and implement tailored solutions for global enterprises. I ensure seamless integration of telephony systems using secure connectivity methods, including IPsec tunnels, AWS Direct Connect, GCP & Azure Express Route, and encrypted protocols like TLS.A proven collaborator, I work closely with sales, pre-sales, and technical teams to respond to RFPs/RFIs and provide comprehensive technical support throughout the sales cycle. My focus on integrating AI-powered voice bots, agent assist, transcription, and predictive analytics ensures that my solutions meet the digital era\'s unique demands and drive transformative outcomes in customer service and engagement.
Experience
Senior Product Solution Manager
Oct 2025 — Present
Education
Narayana Jr.college
Intermediate
2008 — 2010
Skills
- Microsoft Office
- H.323
- Cisco Voip
- Sip
- Media Gateways
- Powerpoint
- Cisco Unity
- Cisco Call Manager
- Dial Plan
- Media Gateway Control Protocol (Mgcp)
- Ip Telephony
- E1
- Ccna Voice
- T1
- Isdn
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