Raghu Karane

About Raghu Karane

Total 7+ years of experience in Accounts Receivable collections specialist. Was Awarded with Employee of the quarter and Employee of the year for the consistent performance.Worked with companies like XPO and 6sense. started as associate specialist and promoted to Specialist and senior collection analyst.•Portfolio Management.• Account manager to Monitor accounts to identify outstanding debts and collection done on time as per the credit period given.•Ensure timely follow-ups with the customer and intimate their O/S via Aging report.•Ensure proper dunning is followed in case of default customers.•Dynamic and proven results to empowerthe company to attain results which generate revenue and to prevent revenue leakage.•Collaborator with cash apps team and provide timely remittances to close the payment application in ERP.•Assist in refunds and credit notes for the customers.•Timely Update account status records and collection efforts to be given to the stake holders with all updates.•Handling customer queries and escalations, ensuring feedback to customer queries with agreed turnaround time.Demonstrated history of working in the banking industry. Healthcare services.You can reach me at - K••••••••@gmail.comMobile -+91••••••••41

Experience

1. Senior Credit Collections Analyst

   6sense

   Sep 2024 — Present · Pune, IN

   Managed a portfolio of 500+ strategic enterprise accounts worth over $23 million,focusing on B2B collections across North America, EMEA and APAC•Conducted collection calls and meetings with customers to resolve disputes andfollow up on overdue invoices•Handled an average of 50+ customer query through tickets per day via Atlas tool,including payment status, invoice clarifications, and escalations•Reviewing customer contracts and agreements to identify correct charges on theinvoices.•Ensure timely follow-ups with the customer and intimate their outstandingbalance via Statement of accounts and Invoice copies•Worked closely with Billing, Cash Application, Contracts, and Customer Successteams to resolve open issues and improve collection cycles•Drove first-contact resolution for over 90% of queries, maintaining highresponsiveness and customer trust•Collected 60%+ of 60+ days aged receivables monthly through strategic follow-upsand structured payment plans•Used Sage Intacct and Salesforce CRM alongside Atlas for account tracking,escalation handling, and reporting•Maintained a consistent 85% monthly collection success rate across assignedportfolio•Achieved 85%+ customer satisfaction on collections communication and queryhandling

Education

• A S Patil college of commerce

  BCom - Bachelor of Commerce, Marketing

  2013 — 2016

• Global Network Society Global Business School S. N. 326 B Opp: Mahima Hotel Hubli.

  Master of Business Administration (MBA), Marketing and Human resources

  2016 — 2018