Raghu Kannan

WORK HISTORY

EDUCATION

ABOUT RAGHU KANNAN

Ensuring key SLA’s of the process handled is achieved Ensuring well defined KRA’s for every member of the team Publishing process related dashboards & MI reports for Leadership review and action if any Identifying team’s learning and development needs to enhance operational efficiency Ensuring compliance with various internal and external InfoSec and other process / non-process requirements Setting and driving targets, goals, performance reviews etc. for the team Updating and maintaining “Subject Matter Expert” (SME) documents for the process with the agreed current updates and the changes in process. Handling employee query related to pay slip and ensure that the Service Level Agreement is met with combined efforts of the Team Conducts weekly meetings with respective business units. Consults with line management, providing HR guidance when appropriate. Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies. Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. Provides day-to-day performance management guidance to line management (e.g, coaching, counseling, career development, disciplinary actions). Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Provides HR policy guidance and interpretation. Develops contract terms for new hires, promotions and transfers. Assists international employees with expatriate assignments and related HR matters. Provides guidance and input on business unit restructures, workforce planning and succession planning. Identifies training needs for business units and individual executive coaching needs.