Raghu Datta Muttevi
Technical Advisor @[24]7.ai
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WORK HISTORY
Technical Advisor @[24]7.ai
Bengaluru, IN
Identifying software/hardware issues and resolvingthe same coordinating with the vendor.*Diagnosing and Troubleshooting AD account setupand end user network configuration related issues.*Providing technical assistance to clients via phonecalls.*Troubleshooting printer issues related to driver,network and USB ports.*Maintaining ticket status with proper work notesadherent to the SLA.*Providing technical assistance with Ms oceinstallation, Driver installation/Repair, software update,Security Patch fixes.*Escalating issues with as per the criticality andMaintaining clients SLA in terms of calls handling,emails, end to end follow-up on vendor cases andRequesting RFO once issue is resolved.
ABOUT RAGHU DATTA MUTTEVI
I am Muttevi Raghu Datta, I have 2 yrs of IT industry experience as a Support Engineer and Iam Seeking a job opportunity. I have graduate from Velagapudi Rama Krishna Siddhartha Engineering College, with a CGPA of 7.6
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