Raghotham Sripadraj
AI Leadership | LLMs | Speaker & Mentor
- Role
- Senior Manager Ai at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Raghotham Sripadraj
AI Leadership at FreshWorks. Expertise in designing and building machine learning systems that deliver significant value to business. Previously, built & led ML teams at various startups & enterprises in Fintech, Telecom, eCommerce and Health Care domain. NLP | Computer Vision | Deep Learning. I regularly speaks at various data science conferences and I\'m an ardent open source fan.
Experience
Senior Manager Ai
May 2024 — Present
AI Roadmap & Strategy: Directed the end-to-end AI lifecycle for self-service automation, partnering with Product, Engineering, and UX leadership to define data strategies and scalable deployment architectures.* GenAI Product Impact: Drove a flagship AI Agent product projected to enable $50M in Annual Recurring Revenue over the next 2-3 years. Designed a hybrid retrieval architecture that improved recall by 30%, increased self-service deflection by 22% & CSAT by 15%.* Product Feature Leadership: Spearheaded development of the Conversation Insights & KB Enrichment feature, providing customer admins with systematic insights and suggestions to accelerate overall deflection rates.* Team Leadership: Scaled and mentored a high-performing AI team, fostering a culture of innovation to deliver reliable, cost-efficient solutions.
Education
PESIT
Bachelor of Computer Applications
2007 — 2010
Birla Institute of Technology and Science, Pilani
Master's degree, Computer Software Engineering
2010 — 2014
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