Raghaw Dubey

WORK HISTORY

EDUCATION

SKILLS

ABOUT RAGHAW DUBEY

Currently working as a WFM Manager at Tata Consultancy Services (TCS), I bring over 11 years of experience in Operations, Workforce Management, Data Analytics, and Vendor Management. I specialize in Capacity Planning, Forecasting, Scheduling, Real-Time Management, and Stakeholder Collaboration to drive efficiency and operational excellence.Previously, as a Senior Consultant at Aligned Automation, I leveraged my expertise to design accurate headcount models, optimize staffing, and support critical business functions through data-driven insights. I have consistently partnered with cross-functional teams to deliver timely, accurate analyses and enhance process performance.My experience spans: • 3.5 years in Operations • 7 years in Workforce Management • 1 year in Data Analysis & Vendor ManagementI’ve contributed to leading organizations such as TCS, Aligned Automation, ConverseNow.AI, Ubiquity, Tech Mahindra, and Concentrix, executing key projects in: • Capacity Planning & HC Forecasting • Scheduling & Real-Time Management • Revenue & Performance Management • Vendor & Workforce ManagementI am proficient with Looker, SQL, Microsoft Access, Power Query, and Data Studio, enabling advanced reporting and analytics.Holding a Bachelor’s degree in Information Technology, I’ve built a strong foundation in programming, databases, and system processes. I continue to upskill through certifications in Excel, Access, Power Query, and other analytical tools.I am passionate about driving operational efficiency, improving workforce strategies, and delivering measurable business impact through data-led decision-making.