Raghav Gupta
Senior Consultant @ Convin | AWS Certified Cloud Practitioner | MBA-PGPM Co\'24 GLIM Chennai
- Role
- Senior Customer Success Manager at Convin
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Raghav Gupta
AWS Certified Cloud Practitioner with a strong foundation in Cloud Technologies and a passion for leveraging AI and Data to drive Innovation and Business Impact. Experienced in Business Development, Client Retention, Data Analytics, Prompt Engineering, Revenue Growth, and Team Leadership—focused on delivering scalable solutions that enhance Decision-Making and accelerate Growth.
Experience
Senior Customer Success Manager
Jun 2024 — Present · Bengaluru, IN
Portfolio Management & Growth Strategy:• Managing a portfolio of B2B enterprise accounts across the US, EMEA and APAC, ensuring consistent engagement and growth.• Own the end-to-end client journey, driving cross-sell and up-sell opportunities from onboarding through renewal.• Deliver measurable ROI by overseeing product implementations, managing risks, and resolving escalations to ensure client success.2. Strategic Account Management:• Develop and execute SOPs tailored for retention and expansion, segmenting accounts by revenue, tenure, and potential for personalized service.• Track and analyze KPIs (renewal, adoption, expansion) to ensure exceptional outcomes, while leading strategic account reviews.• Strategize and implement onboarding processes to drive higher post-go-live adoption rates for Convin.3. Data Analytics & Product Innovation:• Advocate for clients by turning their feedback into actionable product improvements, collaborating closely with engineering teams.• Lead Quarterly Business Reviews (QBRs) by leveraging advanced data analytics to extract insights, that enhance long-term client relationships.
Education
Guru Gobind Singh Indraprastha University
Bachelor of Technology - BTech, Electronics and Communications Engineering
2015 — 2019
Great Lakes Institute of Management
MBA-PGPM
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