Raghavendra Raja

About Raghavendra Raja

With over 12 years of expertise in background verification (BGV) processes, compliance, and operational efficiency, I lead initiatives at Mphasis that ensure adherence to international statutes such as GDPR and FCRA. By collaborating across HR, legal, and compliance teams, our organization delivers seamless verification services for over cases monthly, minimizing business risks while enhancing client satisfaction. At Mphasis, I spearheaded process automation and team restructuring efforts, achieving a 98% reduction in turnaround time. My mission is to design policies and frameworks that align with industry standards while empowering teams to surpass client expectations. A proactive approach to stakeholder management and process optimization defines my work, ensuring measurable improvements and long-term value creation.

Experience

1. Client Services Manager

   Mphasis

   May 2021 — Present · Bengaluru, IN

   Lead and manage BGV operations for a multinational organization with over monthly verifications across multiple jurisdictions, ensuring adherence to international statutes like GDPR, FCRA, and local employment laws.Spearhead initiatives resulting in a 98% reduction in average turnaround time (TAT) through process automation and effective team restructuring.Design and implement comprehensive verification policies and SLAs aligned with industry best practices and client mandates.Collaborate closely with HR, legal, and compliance departments to manage risk and address escalations in complex cases ensuring minimal business impact.Oversee vendor selection, onboarding, and performance management to ensure consistent quality standards while optimizing costs.Lead process audits, quality assurance checks, and compliance reviews with zero non-conformities in external audits.Facilitate ongoing training programs for BGV teams on latest compliance standards, ethical handling of sensitive data, and new software tools.Develop and maintain detailed reporting dashboards with KPIs covering accuracy rates, TAT, vendor performance, and candidate dispute resolution.Implement data privacy protocols and ensure secure handling/storage of candidate information to prevent breaches.

Education

• Arni University

  Bachelor's degree

  2009 — 2012

Skills

• Vendor Management
• Performance Management
• Team Management
• Hris
• Technical Recruiting
• Data Mining
• Requirements Analysis
• Mis
• Employee Engagement
• Data Analysis
• Human Resources
• Microsoft Office
• Management
• Talent Management
• Talent Acquisition
• Employee Relations