Raghavendra Yadavalli
Director Lead Software Engineering & Delivery, Contact Center and Omni Channel Technology @Ally
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WORK HISTORY
Director Lead Software Engineering & Delivery, Contact Center and Omni Channel Technology @Ally
Charlotte, NC, US
Handpicked to lead Contact Center & OMNI channel integrations from Agent Desktop (Salesforce) and Voice & Chat (Genesys) into Ally applications and 3rd party vendors, within the Customer Care & Communications (C3) division. Took over Chat Messaging and BOTs delivery during execution and accelerated go-live by 2.5 months. Expedited AI adoption (Claude Code via AWS Bedrock) and delivered insourced UIs and BOTs 30% faster. Rolled out a Virtual Voice Agent for Auto Servicing, integrating with FinTech Agentic AI platform (Salient). Led a rapid delivery model with value-based capability prioritization funnel and improved cycle time by 20%. Expanded GraphQL API platform adoption from Contact Centers to Digital and Enterprise applications, scaling from 20M to 95M queries/month in 6 months. Championed Fine-Grained Authorization (FGA) architecture and implementation for Graph API proxy access and security, with Open FGA, ReBAC, cached Access Control Lists (ACLs) and Admin UI. Led “Always On” resiliency initiative for Contact Centers, delivering AWS multi-region active/active pattern.
EDUCATION
Koneru Lakshmaiah College of Engineering
B.Tech, EEE
ABOUT RAGHAVENDRA YADAVALLI
I lead enterprise engineering organizations that deliver strategic priorities and measurable operational outcomes. For four consecutive years, I drove two of the CIO division’s top five annual priorities by leading modernization, insourcing, and cloud/platform migration initiatives. I am known for building and scaling geographically distributed teams and for cross-functional leadership in M&A integrations, vendor strategy, and product/partner relationship management.Strengths/Competencies:Business Domains/Channels - Core Banking/Deposits, Consumer Payments, Digital Banking, Contact Center & OMNI Channel, Enterprise Data & AnalyticsTechnology Areas - Software Engineering, Data Engineering, Solution Architecture, Delivery Management, Product ManagementLeadership - Lead with Outcomes, Empower Teams, Operate as Business Partner, Compassionate Candor, Attract and Grow StaffRecent Achievements: Led wire transfers modernization – Reduced wire processing time from 2 hours to 4 minutes and streamlined fraud verification to reduce wire fraud losses by $12M/year. Remediated Debit Card platform continuity risk – Migrated to a new platform in a record time of 9 months. Delivered Virtual Voice Agents for Auto Servicing & Collections – Enabled $8M savings over two years. Built Chat Messaging platform and BOTs in 8 months – Eliminated $1.5M recurring annual vendor costs. Delivered Master Data Management platform modernization in 10 months – Received CIO recognition.
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