Raghavan Kumar
Service Improvement Lead | Driving Service Reliability & Performance at Scale | Data-Driven Operations | AI/ML | Telecom Networks
- Role
- Problem Manager at Ericsson
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Raghavan Kumar
Results-driven Service Improvement Professional with 18 years of experience across the Telecom and IT operations landscape, specializing in driving data-informed transformation, strengthening service reliability, and delivering measurable performance outcomes across multi-generation and multi-vendor networks. In recent roles, I have led critical initiatives across Problem & Incident Management, Root Cause Analysis (RCA), and data-driven operational intelligence, enabling structured visibility of service impact drivers and driving targeted, high-impact improvements. My work has directly contributed to: Reduction in incident volumes and manual troubleshooting efforts Improved network uptime, stability, and hardware reliability Strengthened compliance across design, deployment, and vendor rollouts Delivery of measurable OPEX savings and operational efficiencies Recognized with Ericsson’s Impact Award (2022 & 2024) and Key Contributor Award (2026) for delivering transformational improvements in service performance, network reliability, and cross-functional execution. I bring strong experience in leading cross-functional collaboration across operations, engineering, and vendor ecosystems, aligning stakeholders towards common service performance objectives, and enabling structured, outcome-driven service improvement frameworks. My focus is on advancing the shift from reactive operations to predictive, insight-led execution by leveraging data, analytics, and intelligent automation to drive sustained improvements in service quality and customer experience. Core strengths: Service Improvement & Operational Excellence Data-Driven Decision Making & Analytics Continuous Service Improvement (CSI) Telecom Network Operations (RAN & Core) RCA Methodologies (Pareto, 5 WHYs, Fishbone) Stakeholder & Vendor Management Process Optimization & Transformation I am passionate about leveraging data and structured execution to enable resilient, efficient, and future-ready service operations. Let’s connect if you’re interested in driving data-led service transformation, operational excellence, and measurable improvements across Telecom and IT domains.
Experience
Problem Manager
Mar 2024 — Present · Bangalore Urban, IN
Education
Pallavan polytechnic college
Diploma, Electrical & Electronics Engineering
2005 — 2008
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