Raghavan Arunachalam
General Manager at HCLTech
- Role
- General Manager at HCLTech
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Raghavan Arunachalam
Insightful experience of nearly 14 years in the areas of Operations & Process & Quality…
Experience
General Manager
Dec 2022 — Present · IN
Education
Nighitingale Marticulation, West Mambalam
No Degree, Completed Higher Secondary Education, Business/Commerce, General
1981 — 1995
Madras University
Bcom, Commerce
1995 — 1998
Skills
- Bpo
- Transition Management
- Service Delivery
- Call Center
- Sla
- Process Management
- Operations Management
- Customer Experience
- Mis
- Vendor Management
- Customer Satisfaction
- Copc
- Soft Skills
- Call Centers
- Employee Engagement
- IT Service Management
- Workforce Management
- Team Management
- Outsourcing
- Offshoring
- Process Improvement
- Management
- Performance Management
- Crm
- Business Process Improvement
- Six Sigma
- Resource Management
- Project Delivery
- Process Excellence
- Contact Centers
- Incident Management
- Operational Excellence
- Service Desk
- Itil
- Call Center Development
- Process Migration
- Service Management
- Problem Management
- IT Operations
- Global Delivery
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