Raghava Nukala

About Raghava Nukala

Results-driven AI/ML & Generative AI Product Manager with 16+ years of extensive experience in leading transformative initiatives across eCommerce, billing, and payment platforms. Adept at developing and implementing AI-driven product recommendation systems, Large Language Models (LLMs), and Generative AI to enhance user experience and drive business growth. Proven expertise in managing SAP BRIM (Billing and Revenue Innovation Management) solutions to support complex subscription-based business models, migrations, and integrations. Skilled in overseeing the end-to-end lifecycle of payment integrations, ensuring seamless, scalable, and secure transaction processing in large-scale enterprises.With a strong foundation in data science, machine learning, and cloud technologies, I bring a results-oriented approach to delivering impactful solutions that enhance customer experience, optimize revenue, and streamline operations. Experienced in leading cross-functional teams, aligning stakeholders, and delivering AI-driven innovations that create measurable business value. Focused on achieving high-impact business outcomes through strategic product management, data-driven insights, and innovative technology adoption.

Experience

1. Technical Product Manager Ai, Ml, Llm, Saas, SAP Brim

   Cisco

   Dec 2021 — Present · San Francisco, CA, US

   AI, ML/Gen AI Strategy:• Defined the product roadmap for AI/ML features, integrating traditional ML, Generative AI, and LLMs to drive Cisco’s eCommerce platform growth.• Led the integration of Generative AI and LLMs into Cisco’s eCommerce platform, enabling contextual product recommendations and achieving a 20% increase in conversion rates.• Spearheaded the development of NLP-powered search optimization and conversational AI features, improving product discovery accuracy by 80% and enhancing user experience.• Leveraged LLMs to automate the creation of product descriptions, support FAQs, and customer insights, reducing manual effort by 80 hours per month.Distributor Partner Marketplaces Growth: • Spearheaded co-design sessions with Cisco distributors to identify SAAS challenges and proposed an end-to-end solution encompassing business processes, systems, and policies. This initiative is projected to drive an estimated ARR growth of ~$150M by FY26.• Conducted product analysis on Cisco\'s 1T and 2T partners to address operational challenges, enhancing business performance through B2B API improvements and Distribution Marketplace integrations, as well as optimizing applications for offer enablement, software delivery, and licensing from quote to delivery.SAP HANA / BRIM, CPQ Implementation & Migration: • Led the Greenfield implementation of SAP HANA/BRIM to migrate Cisco Enterprise Agreement, as well as products from Splunk and AppDynamics (Cisco acquisitions), into Cisco’s ecosystem, ensuring seamless integration and streamlined operations.• Conducted a feasibility study for both Brownfield and Greenfield implementations to assess the migration process from Oracle BRM to SAP BRIM, evaluating technical, operational, and business readiness for seamless transition.

Education

• Jawaharlal Nehru Technological University

  Master of Computer Applications (M.C.A.), Computer Science

  2004 — 2007