Raghava Kumar T

About Raghava Kumar T

As a Consultant - Salesforce Delivery at Tata Consultancy Services, I manage and deliver Salesforce solutions for various clients across industries. I have over 6 years of experience in Salesforce Delivery, including Sales Cloud, Service Cloud, Digital Experience Cloud, and ChatBOTs. I also have certifications in ITIL V3, MCSE 2003, and RHCE4, which demonstrate my proficiency in IT service management and operations.In my previous role as a Salesforce Delivery Manager at Accenture, I successfully implemented the commercial loan origination process for a well-known US-based bank using nCino, a cloud-based platform for financial services. I was responsible for sourcing and staffing the resources, building the solutions, collaborating with the client, and managing end-to-end delivery in an onshore and offshore model. I also implemented Salesforce products from initial discovery to go-live for Pearson, a global education company, and enabled business process improvements and customer satisfaction.

Experience

1. Consultant - Salesforce Delivery

   Tata Consultancy Services

   May 2023 — Present · Hyderabad, IN

Education

• Acharya Nagarjuna University

  Bachelor of Computer Applications

  2000 — 2003

Skills

• Sharepoint
• IT Service Management
• Windows
• Veritas Cluster Server
• Brocade
• IT Operations
• Windows Xp
• IT Governance
• Requirements Analysis
• Backup Exec
• Team Management
• Service Desk
• Project Management
• Antivirus
• Customer Service Management
• Servers
• Itil
• Red Hat Linux
• Vmware
• Xp
• Windows Server
• Information Security
• System Administration
• Salesforce.com Administration
• Storage
• Consulting
• Tcp/Ip
• IT Infrastructure Management
• Vendor Management
• Microsoft Exchange
• Operating Systems
• Security Awareness