Raghav Shankar

About Raghav Shankar

A customer-centric storyteller with over a decade of expertise in Customer Advocacy, Customer Relationships, Consultative Selling, & Account Management. Well-versed in MEDDIC, SPIN, Challenger Sale, Consultative Selling, Value Selling (might sound the same but there\'s so many nuanced differences!).In my last role as Co-Founder (GTM) at EventHQ, I’ve successfully orchestrated the setup of sales plans, hiring plans, and established growth trajectories for the Sales, Customer Success, and Support teams. Also spent my time there validating our USP via customer interviews, cold outreach, as I worked towards setting up the GTM motion.Over half-a-decade of selling B2B SaaS solutions into the North & South American markets, & exceeding revenue goals has equipped me with advanced strategies for growth.Was a key member in Hiver’s growth as they went from $1M to $10M in revenue, and closed 2 rounds of funding. I collaborated closely with all the revenue functions like Customer Success, Support, Partner-sales, Outbound Sales, & Product Managers. I was also able to train the sales, customer success, and support teams on the Hiver product. I\'ve also trained my SDRs leading to 2 of them being promoted to AEs.I obsess over ensuring that my customers feel a sense of clarity & joy while speaking with me. This started during my time at Zoho where I was a Senior Product Consultant and enjoyed the top-rated representative spot all my time there. I\'ve achieved a 98% happiness rating (the highest) for 9-months amongst a team of 20. Part of the core team in strategizing & hosting 2 B2B in-person conferences with over 1k+ attendees, conducting local mixers, & executive lunches/dinners, during my time volunteering with SaaS Insider, a B2B SaaS community in India.Ambassador for the SaaS Alliance community.Really really good at 🤩1. Overachieving quota - maintained an average of 130%+ quota attainment.2. GTM strategy.3. Enterprise/Key Account Management strategy (upsell, & cross-sell).4. Sales training.5. Sales Tech-stack setup (CRM, Helpdesk, Lead Gen).6. Sales dashboard setup (Hubspot, Google Studio).7. Customer Relationship & Customer Advocacy.8. Strategy & execution for B2B Conferences & Meetups,P.S: If you\'ve read till here, ask me the story of how spiderman helped me close & grow a 6-figure ARR deal!

Experience

1. Gtm (Inbound, Outbound, Account Management)

   Hiver

   Apr 2024 — Present · IN

   Bringing a decade of expertise about the helpdesk space to all my zooms! Hit me up if you\'d like to hear about how Hiver can help your teams 🥳Senior Account Executive owning the entire inbound funnel for our US GTM. Generating pipeline thro\' end-to-end Outbound motion as well, ensuring that teams make the right decision when it comes to choosing a helpdesk.Senior Account Manager owning strategic/key accounts to drive faster realization of value. Expanding Hiver\'s footprint across the organization while reducing time-to-value for our customers.

Education

• Alpha matriculation higher secondary school

  12th, State Board

  2010 — 2011

• Johns Hopkins Whiting School of Engineering

  Certification: AI for Business Strategy, Business, Management, Marketing, and Related Support Services

• Hindustan University

  Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering

  2011 — 2015