Raghav Gupta

About Raghav Gupta

I am a ServiceNow and ITSM professional with hands-on experience supporting enterprise IT environments at Sopra Steria, delivering efficient, SLA-driven technical support to global users. With a B.Tech background and Microsoft Certified: Azure Fundamentals (AZ-900), I bring strong expertise in ServiceNow ITSM, Identity and Access Management, and cloud-integrated enterprise systems. I am passionate about leveraging ServiceNow and Azure technologies to improve service efficiency, enhance user experience, and support business-critical operations.In my current role, I actively manage Incident Management and Request Fulfillment using ServiceNow, ensuring timely resolution and high service quality in a fast-paced enterprise environment. I have practical experience in user lifecycle management, including provisioning, deprovisioning, and access modification using Active Directory, Azure Active Directory, and Exchange Admin Center. I consistently handle high-volume ticket queues while maintaining SLA compliance and delivering reliable solutions. My role has strengthened my expertise in ITIL-based service management, root cause analysis, enterprise troubleshooting, and cross-team collaboration.My core strengths include ServiceNow ITSM, Incident Management, Request Fulfillment, Azure Active Directory, Active Directory, Access Management, and Azure Fundamentals. I am known for my strong problem-solving skills, attention to detail, and ability to quickly adapt to new technologies and enterprise environments.I am currently seeking ServiceNow Analyst or ServiceNow Administrator opportunities where I can contribute to ServiceNow platform optimization, automation, and process improvement. My goal is to build a long-term career within the ServiceNow ecosystem and deliver measurable value to organizations through efficient IT service management.I am open to connecting with recruiters, hiring managers, and ServiceNow professionals for relevant opportunities.

Experience

1. Service Desk Junior Engineer Infrastructure Management

   Sopra Steria

   Oct 2023 — Present · Noida, IN

Education

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor of Technology - BTech, Computer Software Engineering

• Lord Mahavira Academy

  Intermediate