Ragavendiran Ranganathan
Principal Consultant @ Mercedes-Benz | Voice Unified Communication
- Role
- Principal Consultant at Mercedes-Benz Research And Development India
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ragavendiran Ranganathan
With over 18 years of IT experience, I am a Principal Consultant at Mercedes-Benz Research and Development India, where I design and review Teams Telephony and Genesys Pure Cloud infrastructure for the global automotive leader. My mission is to deliver seamless and user-friendly communication solutions that meet the compliance, security, and quality standards of the industry.As a certified and skilled professional in Teams Direct Routing, Telephony, Genesys Pure Cloud, Unified Communications, and VOIP, I have successfully implemented and managed voice solutions for various regions and countries, with different technologies and providers. I have also demonstrated and recommended technical solutions based on business needs, such as audio devices, reception applications. Additionally, I have a passion for learning new technologies, such as AI tools, Power BI, and cloud computing, and applying them to enhance the service delivery and customer satisfaction.
Experience
Principal Consultant
Mercedes-Benz Research And Development India
Jan 2023 — Present · Karnataka, IN
Design and review Teams telephony and Genesys Pure Cloud infrastructure, including servers,networking, and other components.• Address compliance requirements related to Teams telephony and Genesys Pure Cloud services,such as data protection regulations, call recording policies, and lawful intercept capabilities.• Focus on delivering seamless and user-friendly experience for employees using Teams Telephonyand Genesys pure cloud services.• Review architecture and integrations to support omni-channel communication, allowing organizationsto interact with customers through various channels like voice, chat, email, and social media• Develop or review migration strategy if transitioning from existing telephony solutions to TeamsTelephony and/or Genesys Pure Cloud.• Ensure that adoption of Teams Telephony and Genesys Pure Cloud aligns with broader organizationalobjectives and strategic goals.• Implement tools and mechanisms for monitoring performance of both platforms, identifying andaddressing any issues promptly.• Identify and mitigate potential risks associated with implementation, such as technical issues, securityconcerns, and user resistance.• Plan for seamless integration with other systems, applications.
Education
Adhipara Sakthi College of Arts & Science
Msc Information Technology, Computer Science
2004 — 2006
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