Ragavendan V.
Serving notice period | Experienced Business Analyst | Telecom BSS/OSS Transformation | CRM & Marketing Automation (Lead/Campaign Mgmt) | Digital Transformation: Telecom, Govt. & Education | ITSM/ITIL/ServiceNow
- Role
- Business Analyst Product Owner at Bahwan CyberTek
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Ragavendan V.
I am a Business Analyst cum Product Consultant with 8 years of experience driving Telecom…
Experience
Business Analyst Product Owner
Jul 2024 — Present · Chennai, IN
Led Telecom BSS Transformation (CRM, Billing, Order Mgmt, Provisioning, Loyalty) onsite in Brunei; authored BRDs, user stories, and designed end-to-end customer journeys, resulting in faster order fulfillment and accurate roaming/postpaid billing.Streamlined Campaign & Lead Management workflows (multi-channel promos, scoring, assignment rules), improving lead conversion efficiency and enabling targeted marketing campaigns across Mobile, Roadshows & Super App.Delivered Digital Asset Migration (WebDAM → Bynder) with taxonomy visualization, metadata enrichment, and migration dashboards, reducing duplicate assets and enabling structured search.Supported Govt. e-Services (Tamil Nadu Labour Dept.), preparing SRS/WBS for digitization of 20+ licensing & renewal processes.Partnered with UI/UX teams to define chatbot flows and dashboards, cutting helpline call volumes and enhancing self-service adoption.
Education
Indian Institute of Management Udaipur
Master of Business Administration - MBA, General Management, Marketing, Analytics
St. John's English School & Junior College, Besant Nagar, Chennai
Computer Science
St. Joseph's College Of Engineering
Bachelor of Engineering - BE, Electronics & Instrumentation Engineering
2011 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.