Raga Ranjani Challapilla

About Raga Ranjani Challapilla

I am a technical communicator with extensive experience in documentation and customer support. My work involves creating high-quality technical content for administrators, developers, and end users. I have worked in varied and complex domains, including industrial automation, semiconductors, banking, customer relationship management (CRM), and business process management (BPM). Throughout my career, I have been lauded for consistently delivering clear, concise, and engaging content. My rich experience in customer support drives my user-focused approach to content creation. I quickly adapt to new tools, processes, and environments. I am a critical thinker with excellent organizational skills and strong attention to detail. I\'m never afraid to ask questions. I believe in the power of continuous improvement and best-practice sharing.As part of global, cross-functional teams in world-class organizations, I\'ve gained considerable experience in collaborating with stakeholders in various departments. I\'ve developed a strong understanding of the complete document development life cycle, including requirements analysis, content planning, curation, development, editing, publishing, maintenance, and content retirement management.I am also passionate about editing technical content and using my experience to help others write better.Document types worked on: User guides, developer guides, deployment guides, administrator guides, release notes, email templates, standard operating procedures, process flows, white papers, newsletters, blog posts, Web Help, UI copy.Tools used: FrameMaker, XMLmind, Oxygen XML, Confluence, Madcap Flare, Word, JIRA, Bugzilla, SharePoint, Tortoise SVN, Sourcetree.Also well versed with: DDLC, SDLC, MSTP, Chicago manual of style, ADDIE, Agile.

Experience

1. Principal Technical Writer

   Pegasystems

   Jun 2020 — Present · Hyderabad, IN

Education

• St.Francis De Sales High School, Hyderabad

  SSC

• Osmania University

  Master of Arts - MA, English

  2014 — 2016

• Osmania University

  B.Com

  1999 — 2002

Skills

• Sem
• Web Content Writing
• Copywriting
• Content Development
• Content Management
• Search Advertising
• Content Writing
• Online Help
• Ppc
• Framemaker
• Technical Communication
• Software Documentation
• Technical Documentation
• Digital Marketing
• Document Review
• Technical Writing
• Proofreading
• Agile Methodologies
• Management
• Training
• Google Adwords
• Online Advertising
• Quality Assurance
• Editing
• Copy Editing