Ragani Srinivas
IT Operations / ServiceNow Analyst | 4x Certified CIS - ITSM | CIS - Discovery | CAD CSA | AZ-900 Google CDL Certified
- Role
- Infra Transformation Analyst at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ragani Srinivas
ServiceNow Developer with 3.5+ yrs experience on ITSM, CSM, ITOM (Discovery, Event Management) modules with good knowledge on JavaScript.Have experience working with Server and Client side scripting such as Business rules, UI policies, Data policies, Client Scripts, workflows, UI Actions, schedule Jobs, Service catalog, notifications, SLA\'s, flow designer, Integrations - RESTWork experience on ITSM, CSM, ITOM (Discovery, Event Management) modules, ITSM integrations & performance AnalyticsServiceNow Implementation Specialist -ITSM, CIS-Discovery, CSA & CAD certified
Experience
Infra Transformation Analyst
Jun 2022 — Present · Hyderabad, IN
Project: QRG | ITSM & ITOM Operations Admin | Jun 2024 – Aug 2025• Designed and managed Service Catalog items and workflows, enabling automation and improving IT user efficiency.• Configured Virtual Agent topics with region-based decision trees for automated password resets, enhancing user self-service.• Automated incident creation and alert recovery processes through Event Management rules, significantly reducing manual intervention.• Executed Discovery schedules, troubleshooted connectivity issues (credentials, firewalls), and maintained CMDB health via import sets and transform maps.• Configured CMDB Health Dashboards to monitor data quality (Completeness, Correctness, Compliance) and remediated stale/orphan/duplicate CIs aligned to CSDM standards.Project: AT & T Inc.| CSM Developer | Jan 2023 – May 2024• Developed and customized Business Rules, Client Scripts, UI Actions, and Jelly-based UI Pages to extend CSM functionality and improve user experience.• Automated Case and Incident management by configuring workflows and Flow Designer for approvals, alerts, and notifications.• Customized email templates and notifications to provide real-time updates for Cases, Incidents, and workflow errors.• Built and customized analytical dashboards to track KPIs and utilized Agent Workspace to boost agent productivity.
Education
SRKR Engineering College
Bachelor of Technology - BTech, Computer Science
2018 — 2022
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