Rafael Torres
Customer Success Manager at Salesforce - Bilingual - Veteran
- Role
- Customer Success Manager at Salesforce
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Rafael Torres
My role is to serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. My role will allow me to cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. My goals are to help my customers achieve their business goals and outcomes on the Salesforce/MuleSoft platform by- Coordinating the completion of the Signature Success catalog of services as required for your customer- Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer- Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer\'s implementation-Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success-Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.MuleSoft’s Anypoint Platform™ is the world’s leading integration platform for SOA, SaaS, and APIs. MuleSoft provides exceptional business agility to companies by connecting applications, data, and devices, both on-premises and in the cloud with an API-led approach. By leveraging Anypoint Platform, companies can re-architect their SOA infrastructure from legacy systems, proprietary platforms, and custom integration code to create business agility. They can migrate technology infrastructure to the public or private cloud and prioritize adoption of SaaS applications and other cloud technologies.For an overview please
Experience
Customer Success Manager
Oct 2020 — Present · Kenton County, KY, US
As a CSM I will be supporting our public sector customers (state & local) that will on our Signature Success plans. Be a trusted advisor, a dedicated resource and partner to our customers. Forge deep relationships with my customers and account teams. Maintain an awareness of key events, needs, potential risks and value drivers.
Education
Universidad del Sagrado Corazón
B.S., Computer Science
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