Rafi Rodriguez

About Rafi Rodriguez

Experienced IT Specialist. Skilled in providing the best customer service & …

Experience

1. User Support Analyst

   Skidmore, Owings & Merrill (SOM)

   Oct 2019 — Present · NY, US

   Provide Help Desk support to global users both onsite and remotely, resolving hardware, software, and network-related issues.Support daily technical operations across multiple conference rooms, including setup, maintenance, and rapid troubleshooting of AV and connectivity issues.Deliver basic computer training annually to Genesis program students, enabling their participation in office technology projects.Participate in daily global brainstorming sessions to contribute insights on system policies, IT processes, and equipment updates.Coordinate with Office Services to schedule and deploy IT equipment for new employee onboarding.Sanitize user workstations during break/fix service calls to ensure health and safety compliance during pandemic-related protocols.Assist the Infrastructure team during office relocations with the setup of Server Rooms, MDFs, IDFs, and wireless access points. Communicate with external vendors (Lenovo, Microsoft, Arc, Cisco, AV teams) to manage support tickets and resolve escalated technical issues.

Education

• The Wood Tobe Coburn School

  Associate's degree, System, Networking, and LAN/WAN Management/Manager

  2007 — 2009

Skills

• Mac & Pc Platforms
• Networking
• Microsoft Word
• Team Leadership
• Customer Satisfaction
• Microsoft Office
• Sales
• Management
• Team Building
• Strategic Planning
• Google Adwords
• Windows
• Troubleshooting
• Network Administration
• Windows Xp
• Microsoft Excel
• Google Analytics
• Windows 7
• Customer Service