Rafique Sayyad

Experience

1. Trust & Safety Global Qa - Tiktok at Bytedance

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   Jan 2020 — Present · Mumbai, IN

   Quality Analyst for Tiktok:1. Act as the quality analyst to check internal and BPO vendor\'s quality result and ensure overall monetization security.2. Execute both quantitative and qualitative analysis of data and trends to proactively deliver insights, define goals, and drive improvements.3. Work closely & hand in hand with other departments to respond immediately to relevant quality related needs.4. Participate in quality calibrations internally and with BPO vendor teams to continuously drive their policy understanding and quality result.5. Participate in the development of quality inspection standards and continuously optimize the process and system platform.6. Successfully handling the transition of new moderation batch for BPO vendors and as well as internal moderation team.7. Hand on experience in policy framework for platform.8. Conduct policy test, evaluation test, PKTs for onboarding of new QAs/moderators.9. Prepare region wise weekly performance report to ensure all the moderation team performing well.Key Achievements:• Taking training for new QAs.• Supported multiple queues (Urdu, Hindi and English and ensure we are achieving over 97%).• Throughout the year team scores more than 97%.• Act as a POC of QA team in global policy framework implementation.

Education

• University of Mumbai

  Bachelor of Commerce (B.Com.), Accounting

  2004 — 2011