Rafiqua Ferdousi

Bilingual Business Systems Analyst @TELUS

Vancouver, BC, CA

o Project Governance and Strategic Planning- Oversee strategy scorecards to align executive goals with evolving corporate objectives, enhancing the integration of IT services and business goals- Lead system-wide analyses and improve SLA compliance and continuously refine project governance frameworks based on ITIL 4 principleso Cross-Functional Alignment and Capability Building- Provide mentorship and technical leadership as a subject matter expert in IT systems, including Salesforce, SAP, Tableau, MS 365, and the Atlassian suite, promoting continuous service improvement- Enhance departmental collaboration by 20% through launching bilingual programs and developing integrated platforms to improve operational efficiency, execution speed, and cost-effectivenesso Performance Optimization and Reporting- Lead strategic initiatives for ethical and responsible technology deployment, ensuring compliance with IT governance, and driving the standardization of best practices across the organization- Streamline data pipelines and implement rigorous data governance, supporting agile development cycles and improving operational efficiency by 32%