Rafilee Vazquez
Director of Customer Experience & Process Engineering
- Role
- Director of Customer Experience and Operations at Hotwire Communications Ltd
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Rafilee Vazquez
Experienced and strategic focus leader with a demonstrated history of transforming organizational operations in the technology and telecommunication industry. Skilled in the areas of Account Management, Project Management, Business Development, Client Relations, Sales, Technical Management, and Business Operations. Driven by the core principles of innovation, leadership, and processes to deliver transformational business performance, organizational structure, strategic management workforce, and customer experience.
Experience
Director of Customer Experience and Operations
Oct 2023 — Present
Responsible for the operational stability of our newest operational brand and model, while strategically creating a roadmap to incorporate next gen customer experience and system automated workflows by applying core Six Sigma methodologies.Focus on engineering sustainable processes that meet the business demand for end-to-end operational journies that translate into customer excellence and experiences. Areas of Focus:Process Analysis & EngineeringChange ManagementStrategic ImplementationConceptual RenderingTactical PlanningSystems Enhancements & ApplicationCustomer Experience
Education
DeVry University
Bachelor of Science - BS
Universidad del Turabo
Associate in Business Administration
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