Rafi Kalustian
ITIL v3 Service Management, Customer Success and Process Improvements. Electronics and Ai hobbyist.
- Role
- Customer Success Manager at Juniper Networks
- Location
- Missouri City, TX, US
- LinkedIn followers
- 500 followers
About Rafi Kalustian
EXECUTIVE SUMMARY: High-energy IT Service Delivery Manager, offering 15+ years of leadership and success in driving IT operational growth. Expertise leading start-up and turnaround efforts, maintaining and expanding existing operations in multiple domestic and international locations. Significant experience in IT Operations / Service Delivery, Project Management, Change Management, International Delivery, and Procurement.
Experience
Customer Success Manager
Sep 2021 — Present · Houston, TX, US
Driving customer adoption with overall responsibility in customer retention and growth. My role is a catalyst to increasing customer sentiment, adoption, retention and reducing churn.
Education
Universidad Central de Venezuela
BSEE
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