Rafiena Rahim
Director Client Service and Business Operations @Fidelity Canada
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WORK HISTORY
Director Client Service and Business Operations @Fidelity Canada
Toronto, ON, CA
Developed a strong customer service culture focused on comprehending and meeting client needs. Implemented and upheld rigorous business operational controls and procedures to ensure the efficacy of operational and credit risk management protocols.* Strategically focusing on the client\'s needs.* Provide Direction and Monitor Performance Management.* Support Strategic Vision and Direction.* Establish and leverage key relationships internally/externally within the brokerage industry.
EDUCATION
Centennial College
Finance and Accounting Management
Harvard University
Exercising Leadership: Foundational Principles
Trent University
Psychology and Sociology
SKILLS
ABOUT RAFIENA RAHIM
A strategically and insightful focused leader with over 15 years of experience in financial services. Proficient in executive relationship management, cultivating alliances and partnerships, while leading high performing teams. Highly effective at directing and facilitating the efforts of various teams and coordinating resources to benchmark and deliver corporate objectives. A strategic, empowering coach with a results-oriented management style who can motivate, influence and drive collaboration and consensus for change among all levels of staff and business lines throughout a global organization. Anticipates client needs and combines strategic thinking on a global scale. Champions change management and skillfully integrates accountability for organizational effectiveness. Highlight of expertise include- Operations and Performance Management - Executive Relationship Management- Leadership and Mentoring- Strategic Business Planning - Change Management
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