Rafi Ahmed

About Rafi Ahmed

Manage, Inspire and Motivate a team of Escalation Leads and Tech Support Engineers to deliver the best in class customer experience and Operational efficiency through effective performance & Resource management.

Experience

1. General Manager

   Quipserve Private Limited

   Apr 2013 — Present

   Increases management\'s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities. • Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives. • Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections. • Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices. • Maintains quality service by establishing and enforcing organization standards. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed.

Education

• G.G University

  B.SC; Bachelor Of Science