Raffi Tashjian
Operations @ Tesla | Leveraging AI & Data to Elevate Customer Experience
- Role
- Operations Advisor at Smarte Carte
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Raffi Tashjian
I am deeply passionate about understanding stakeholder needs and elevating their…
Experience
Operations Advisor
Nov 2022 — Present · Los Angeles, CA, US
Supported product, sales, and delivery operations by gathering customer feedback and leveraging AI-driven analytics to translate insights into enhanced product features and improved delivery processes. • Ensured successful project execution through agile collaboration, regular stakeholder communication, and proactive risk mitigation — achieving 100% on-time deliverable completion across all initiatives.• Partnered with the sales team to reorganize showrooms and reposition high-demand vehicles and accessories to boost visibility and reflect customer priorities; these enhancements increased test drives, foot traffic, and lead-to-sale conversions.• Trained sales advisors on product knowledge, customer needs, and client onboarding strategies — increasing engagement and customer satisfaction scores.• Collaborated cross-functionally with the delivery teams to streamline the end-to-end customer journey by optimizing vehicle flow, minimizing wait times, and elevating the cleanliness and personalization of vehicle deliveries, through AI-powered operational tools — resulting in a smoother, more customer-centric experience.
Skills
- Microsoft Excel
- Adobe Photoshop
- Oral Communication
- Tumblr
- Skilled Multi-Tasker
- Team Management
- Microsoft Powerpoint
- Microsoft Word
- Time Management
- Snapchat
- Written Communication
- Leadership
- Organization Skills
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.