Raffaele Marca
Officer - Level 2 @Coutts
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WORK HISTORY
Officer - Level 2 @Coutts
Working as an officer level 2 for the most prestigious Private Banking organisation of the United Kingdom, I operate in Banking and Digital Support, part of Client Support Services.I smoothly and effectively run a team of officers, allocate tasks, assess and verify processes and documents made by my colleagues; I also run processes and create documents myself. I ensure continuous improvement of the processes, best practice and cost efficiency of the office.I train and coach colleagues with a view to sharing my personal development.As an officer of Coutts & Co, I ensure a superb level of client care.Areas covered to date, Banking Statements, Personal Identity protection, International currency exchange, Cashing facilities and Banking accounts’ closures.
EDUCATION
University of Plymouth
1 Year Course, Law, Finance and Business
Università degli Studi di Napoli Federico II
Master's Degree, Law
ABOUT RAFFAELE MARCA
I have a varied background covering Private Banking, Legal sector as a Lawyer and Insurance Industry as a negotiator, Motor Claims Handler, Broker and Customer Service Executive.A natural leader as a result of influencing capabilities and communication skills, I am able to work on my own initiative and as part of a team.Dedicated to maintaining high quality service, extremely client focussed and determined to enable others to succeed.I am extremely passionate regarding client service and continuous improvementI put the client at the centre of all my actions. This means that, whatever I do, I think from the client\'s perspective.I hold strong relationships with stakeholders and coordinate my actions with the responsible individuals and teams.Extremely determined to make my organisation the best on the market for customer service, trust and advocacy.I am seeking further career development.Key skills in Banking: Banking, Private Banking, Commercial Banking, Risk Control, End to end review, Three Lines of Defense, Continuos improvement, Investments, Avaloq, Banking output including Banking statements and Identity questionnaires, Client’s identity protection, Cash and Cheques, Cashing facilities, Mandates, Cheques stop and unstop, International currency exchange, Internal Accounts transfers, Domestic payments, Swift and Chaps Payments, Banking Accounts closure, Avaloq objects closure and reopen, Wills and documents’ translation Italian-English and viceversa, Italian mothertongue, probate.
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