Rafeea A
Client Services Representative @CIBC
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WORK HISTORY
Client Services Representative @CIBC
Saint John, NB, CA
Addressing inquiries and providing information about CIBC\'s products and services- Performing various financial transactions, including deposits, withdrawals, transfers, and bill settlements, while ensuring accuracy and compliance- Identifying opportunities to promote CIBC products, and deliver tailored services to meet customer needs. Additionally, collaborate with colleagues and utilize banking technology for efficient transactions and customer support.
EDUCATION
University of New Brunswick
Master of Business Administration - MBA
Cathedral Composite PU College & High School
PUC
St.Josephs College of Commerce, # 5031, Museum Road, Banglore 25. (Autonomous)
Master of Business Administration - MBA
Jyoti Nivas College Autonomous, Bangalore
Bachelor of Business Administration - BBA
SKILLS
ABOUT RAFEEA A
As a Client Services Representative at CIBC, I provide high-quality consumer services and banking solutions to a diverse range of clients. I leverage my analytical skills and project management knowledge to identify and resolve issues, optimize processes, and enhance customer satisfaction and retention. I have a strong background in financial risk analysis, having worked as a Financial Risk Analyst at Goldman Sachs and as a Senior Financial Analyst at ANZ for over five years. Using various tools and methodologies, I have contributed to multiple projects involving risk assessment, mitigation, and reporting. I have also demonstrated leadership, teamwork, and communication skills in collaborating with internal and external stakeholders. I hold a Master of Business Administration degree from the University of New Brunswick. I specialized in Project Management and gained valuable skills in planning, executing, and evaluating complex projects. I also have a Bachelor of Business Administration degree from Jyoti Nivas College Autonomous, Bangalore, where I majored in Finance and learned the fundamentals of business administration and management. I am passionate about learning new skills and enhancing my professional development. I am always eager to take on new challenges and opportunities that allow me to apply my expertise and knowledge in the banking industry. My goal is to deliver excellent results and create positive impacts for my clients, colleagues, and organization.
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