Rafael Oliveira

Experience

1. Program Manager

   Apple

   Aug 2022 — Present · Sunnyvale, CA, US

   Scaled the Apple Mentorship Program from 17 → 35 global offices, managing 30K+ applicants and 5K active participants (over half mentors).• Enforced compliance with Apple’s data governance and privacy frameworks, including Right to Limit information and internal security standards.• Maintained program satisfaction above 90%, leveraging KPI dashboards and advanced Excel analysis to identify trends and optimize workflows.• Built automated pivot-table dashboards and data visualization models to track engagement, performance, and growth metrics.• Conducted QA and regression testing for internal tool enhancements, validating feature rollouts and ensuring operational stability prior to deployment.• Partnered with engineering and vendor teams on strategic planning for new tools, expanding support operations and improving internal efficiency.• Delivered data-driven insights and recommendations to leadership, shaping roadmap decisions for program scalability and compliance.• Managed escalations through ServiceNow and Jira, ensuring timely issue resolution across multiple cross-functional teams.• Standardized participant communications and documentation to preserve Apple’s Voice and maintain policy alignment.• Oversaw project milestones and deliverables using Wrike and Quip, maintaining consistency and timely execution across global operations.

Skills

• Publicidade Online
• Mobile
• Digital Marketing
• Market Analysis
• Estratégias De Marketing
• Dispositivos Móveis
• Video
• Direção Artística
• Vídeo
• Mobile Devices
• Social Media Marketing
• Computer Graphics
• Publicidade
• Mídias Sociais
• Adobe Photoshop
• Análise De Rede
• Data Analysis
• Social Media
• Marketing
• Marketing Strategy
• Animation
• Comunicações De Marketing
• Marketing Communications
• Art Direction
• Web Analytics
• Marketing Digital
• Marketing Social