Rafael Sanabria
Senior Leader in Business Development, Operations and Services.
- Role
- Regional IT Support Leader at DXC Technology
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Rafael Sanabria
Senior Leader with over 25 years of experience in Business Development, Operations…
Experience
Regional IT Support Leader
Jun 2022 — Present
Led regional IT support for over corporate employees, managing executive support and site IT operations with a team of 100+ collaborators.• Successfully launched the DXC IT Service Desk in Costa Rica, achieving stable metrics within six months.• Implemented a multilingual support model (Spanish) and introduced Chat Real-Time Translation using machine learning, reducing operational costs by 15%.Key Achievements:• Enhanced service efficiency by optimizing support operations and leveraging innovative technology.
Skills
- Operations Management
- Customer Service Management
- Global Customer Service
- Technical Services
- Call Center Start-Up
- Call Center Administration
- Itil Certified
- Hdi
- Salesforce.com
- Global Leadership
- Consultation Skills
- Leadership Trainer
- People-Oriented
- Achieving Results
- People Skills
- Great Motivator
- Innovation Consulting
- Service Delivery
- Management
- Itil
- Result Oriented
- Information Technology
- Project Management
- Call Centers
- Team Building
- Training
- Coaching
- Recruiting
- Team Leadership
- Strategic Planning
- Change Management
- Performance Management
- Leadership
- Contact Centers
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