Rafael Picerni

About Rafael Picerni

Experienced onboarding leader with years of expertise designing, implementing, and…

Experience

1. Provider Onboarding Specialist

   WelbeHealth

   Oct 2023 — Present · San Diego, CA, US

   Own, lead, and manage the end-to-end onboarding program for all medical providers, ensuring a scalable, consistent, and white-glove new hire experience aligned with organizational goals.• Design and implement onboarding processes for remote, hybrid, and in-person hires, driving engagement, accelerating time-to-productivity, and improving retention.• Oversee all operational aspects of onboarding — including scheduling, communications, technology setup, and training — to deliver a seamless and white-glove transition into the organization.• Develop and maintain onboarding materials, templates, and communication resources to standardize and enhance the white-glove onboarding process.• Collaborate cross-functionally with IT, Talent Acquisition, Finance, and HR to coordinate onboarding touchpoints and proactively resolve barriers.• Partner with leaders and stakeholders to create and refine training schedules, role-specific onboarding plans, and best practices.• Track and analyze onboarding metrics and feedback to identify trends and implement continuous improvements.• Coordinate all travel and logistical arrangements for new hires, ensuring a white-glove and stress-free onboarding experience.• Manage relationships with third-party vendors to support comprehensive white-glove onboarding operations.• Contribute to cross-departmental projects that enhance employee experience and strengthen operational effectiveness.

Education

• University of Illinois Chicago

  English

  2006 — 2006

• Saint Joseph College Seminary

  Theology/Theological Studies

  2007 — 2010

• Loyola University Chicago

  Bachelor of Arts (B.A.)

  2007 — 2011

• City Colleges of Chicago-Harold Washington College

  English, Philosophy

  2007 — 2007

• DePaul University

  Master of Science (M.S.)

  2012 — 2014

• DePaul University

  Study Abroad - Tanzania, Africa

  2013 — 2013

• Loyola University Chicago

  Minor

  2007 — 2011

Skills

• Program Management
• Strategic Planning
• Spanish
• Customer Service
• Translation
• Microsoft Office
• Organizational Development
• Theology
• Recruiting
• English
• Teaching
• Event Planning
• Program Development
• Management
• Nonprofits
• Marketing
• Foreign Languages
• Nonprofit Management
• Community Outreach
• Public Speaking
• Leadership
• Leadership Development
• Research
• Brazilian Portuguese
• Nonprofit Organizations
• Social Media
• Training
• Project Management
• Administration