Rafael G. Garces
Business Analyst Ii - Revenue Cycle @Halifax Health
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WORK HISTORY
Business Analyst Ii - Revenue Cycle @Halifax Health
Daytona Beach, FL, US
Serve as a liaison between Revenue Cycle operations, Internal Audit, and executive leadership to align workflows and support departmental initiatives.• Analyze patient liability and accounts receivable trends, providing insights that support leadership decision-making and improve financial performance.• Develop and maintain operational reports and dashboards used to monitor key Revenue Cycle metrics and identify opportunities for process improvement.• Support Customer Service and Collections teams by delivering data-driven insights and workflow. enhancements to improve performance and efficiency.• Contribute to the development of training materials and standardized workflows to strengthen operational consistency and team effectiveness.•Assist in identifying process improvement opportunities to enhance policies, procedures, and overall Revenue Cycle operations.
EDUCATION
Stetson University
Master of Business Administration - MBA
Daytona State College
Associate of Arts - AA
University of Central Florida
Bachelor of Science - BS, Health Services Administration
ABOUT RAFAEL G. GARCES
Healthcare Revenue Cycle & Operations professional specializing in analytics, process improvement, and financial performance within a large health system.Currently supporting a large-scale EPIC implementation as a Super User in training, gaining hands-on experience in workflows, reporting, and end-user support.Experienced in collaborating with Revenue Cycle teams, Internal Audit, and leadership to analyze patient liability trends, develop reporting and dashboards, and support initiatives that improve operational and financial outcomes.Bilingual (English/Spanish) with a strong passion for community engagement, healthcare access, and serving diverse populations through both professional and community initiatives.Core Strengths:• Revenue Cycle (Medicare, Medicaid, Commercial)• EHR Systems (EPIC – Super User in training | Meditech | Cerner | Athena)• Data Analytics (Excel, Power BI, SAS)• Financial Reporting & Operational Metrics• Process Improvement & Project Support• Patient Financial Services & Charity Programs• Community Outreach & Leadership
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